- Orders can be cancelled within 24 hours of placing them.
- Once shipped, an order cannot be cancelled.
- Refunds (if eligible) will be processed to the original payment method within 5–7 working days.
- Damaged or defective products must be reported within 48 hours of delivery with proof (images/video).
- Some products (like personal care items) are non-returnable due to hygiene reasons.
For cancellation or refund requests, contact us at support@shopora.com.